Delivery & Returns

Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

UK Shipping is for orders under 2kg £1.99. For orders over 2kg the rate is £3.50.  Orders that are valued above £25 are entitled to free shipping.  Please select this option at checkout.  If you fail to select this item you will be charged a non-refundable shipping fee.

Turnaround
All orders are shipped within 48 hours Monday – Friday 9am – 5pm.  Please allow 2 – 5 working days for your order to arrive.

Carriers
Royal Mail is our primary carrier for all orders. Larger orders will be sent via a Courier.  E-mail/Text message info will be sent if this is the case.

Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

How to Return an Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 28 days of your purchase.

Please email info@hotfacesauces.co.uk to request a refund and we will assign you a tracking #.

Mail your returned item to:
Hot Face Sauces
148 Vale Road
Tonbridge
Kent
TN9 1SP
UNITED KINGDOM
Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions
Sauces cannot be returned if the tamper seal on the bottle has been damaged or removed.

We will not accept returns that have exceeded, or nearly (3 months) reached, their Best Before Date (this can be found on the ingredients label).

Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We do not refund the original shipping and handling that you paid on the order.

Exchanges
If you wish to exchange your order we are happy to do so. Please send us back your item to the address above (with your original receipt and clearly state which products you want to exchange it for. Please note that our Return Policy above is applicable to our Exchange policy.

FREE DELIVERY ON UK ORDERS OVER £25 - Select FREE SHIPPING at Checkout Dismiss